Refund policy

 

Returns are accepted for store credit only, which may then be used to purchase a new item/different size if an exchange is desired. You have 10 business days after the delivery date (or purchase date if purchased in store) to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn,  unwashed, with tags still attached, and the items must be free from any stains (ex: deodorant, makeup, etc) and odors (even perfumes). Items showing signs of wear and/or damage will not be accepted and will be returned to you with no store credit issued. 

To start a return, use this link: https://shopify.com/60593930393/account or please send an email to info@rosehearted.com with your order number and the item + reason for your return request or visit us at our store location 743 Broadway, Suite 220, Tacoma, WA 98402 ~Mid level of Sanford and Son Antiques.

For ONLINE RETURNS: The buyer is responsible for return shipping costs if a return or exchange is desired. If you are wanting an exchange, we will ship you the new item free of charge. Once your return has been received and inspected your store credit will be emailed to you via digital gift card (this may take 1-3 business days). Store credit will not be issued for shipping fees associated with the purchase. Please include the order packing slip when packaging your return. (You may keep any additional items sent to you)

Please note that any items sent back to us without first requesting a return will not be accepted.

For IN STORE RETURNS: You will receive your store credit on an E-Gift Card to your email that will be available for use in store or online. 

You can always contact us for any questions/concerns at info@rosehearted.com.

 

Because Rosehearted is a small business, we cannot issue refunds to the initial method of payment at this time. (Hoping this will change in the future!) Thank you for understanding.