Eloise Top

*PLEASE READ BEFORE TRYING ON*

Tips for trying on your new garments safely in the case you need to return anything!

✿ Use an unscented baby wipe to clean your underarms (or simply wash them) to ensure there is no deodorant or sweat. 

Make sure to let your underarms dry completely before trying on!

✿ Please remove any makeup you are currently wearing to avoid stains.

✿ If an item feels snug while trying to put it on,

 please do not force it. 

Items with tears/damage from trying on 

will not be accepted for store credit/exchange.

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*please be mindful of the tags attached to not accidentally rip them off when trying on your items*  

SHIPPING

All orders are shipped from Tacoma, WA via USPS or UPS. Please allow 1-3 business days for your order to be fulfilled and shipped out to you. Once shipped you will receive an email with your tracking information. Our US flat rate shipping cost is $7 and CANADA is $20. US orders will receive free shipping on orders over $75.

Please make sure you are shipping to a secure location and double-check you are entering the correct delivery addressfor your package. We are not responsible for any lost or stolen packages. After your package has shipped, it is in the hands of USPS/UPS. Please reach out to your local post office/UPS to assist you with locating your package! Any packages that get sent back to us will be subject to returned shipping fees. If you have entered the wrong address when checking out, please contact us immediately with the correct shipping info so we can correct it before sending it out. Thank you!

RETURNS

Returns are accepted for store credit only, which may then be used to purchase a new item/different size if an exchange is desired. You have 10 business days after the delivery date (or purchase date if purchased in store) to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn,  unwashed, with tags still attached, and the items must be free from any stains (ex: deodorant, makeup, etc) and odors (even perfumes). Items showing signs of wear and/or damage will not be accepted and will be returned to you with no store credit issued. 

To start a return, please send an email to info@rosehearted.com with your order number and the item + reason for your return request or visit us at our store location 743 Broadway, Suite 220, Tacoma, WA 98465 ~Mid level of Sanford and Son Antiques.

For ONLINE RETURNS: The buyer is responsible for return shipping costs if a return or exchange is desired. If you are wanting an exchange, we will ship you the new item free of charge. Once your return has been received and inspected your store credit will be emailed to you via digital gift card (this may take 1-3 business days). Store credit will not be issued for shipping fees associated with the purchase. Please include the order packing slip when packaging your return. (You may keep any additional items sent to you)

Please note that any items sent back to us without first requesting a return will not be accepted. 

For IN STORE RETURNS: You will receive your store credit on an E-Gift Card to your email that will be available for use in store or online. 

You can always contact us for any questions/concerns at info@rosehearted.com.

Because Rosehearted is a small business, we cannot issue refunds to the initial method of payment at this time. (Hoping this will change in the future!) Thank you for understanding.